Policies
Privacy Policy
This website collects personal data to power our site analytics, including: Information about your browser, network, and device; Web pages you visited prior to coming to this website; Your IP address. This information may also include details about your use of this website, including: Clicks; Internal links; Pages visited; Scrolling; Searches; Timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. This website uses analytics and performance cookies to view site traffic, activity, and other data.
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
Billing and shipping address
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
Name
Email address
Phone number
Details relating to your appointment (for example the name and age of the child attending)
We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
When you subscribe on this website, we collect personal information from you to enable your member areas access. We may collect information like your:
Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member area hosting services to us. We share this information with Mailchimp, our mailing list provider, so that they can provide a mailing service to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
To remind you of your booking 24 hours before
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including: Information about your browser, network, or device; Information about this site and the page you’re viewing on it; Your IP address.
Refund, Rescheduling and Cancellation Policy
Story Sessions
If you wish to cancel your session, you have up until 24 hours prior to the session start time to notify Story Bears via chat@storybears.co.uk. We offer credit for cancelled sessions and do not give cash refunds. We are sorry that we cannot give you credit once you are within 24 hours of the session start time.
You are able to reschedule a session up until 12 hours before the session starts. We are sorry that we are unable to move appointments around once you are within 12 hours of the session start time.
If Story Bears needs to cancel a session due to extenuating circumstances, you will be given as much notice as possible and given credit for the price of the session so that you can rebook for another time. If you have a package, the amount will go back onto the email you use to book through the website.
We do not offer refunds or credits on special one-off sessions and these sessions are unable to be rescheduled.
Baby Massage Courses
Courses are non-refundable.
If you are able to give us notice that you need to miss a session, we may be able to offer a session on a different day at another venue if there is space. We always recap from the week before so you will still be able to learn the massage strokes. We also offer the chance to drop into a session on a future course for £6.
If Story Bears needs to cancel a session due to unforeseen circumstances, we will arrange a catch-up session.
Safeguarding Policy
Everyone has a responsibility for safeguarding children and young people.
An account of adults and children will be taken at the beginning of each session.
All Story Bears staff have a DBS check.
Staff are kept up to date with the latest safeguarding guidance to recognise symptoms of potential abuse, harm or neglect.
If staff have a concern about a child, they will record who, what, why, when and where in precise and comprehensive notes as soon as possible.
Staff will keep their concerns and their notes confidential, and only share information with those who are a part of the safeguarding process. This will include making the hired venue or early years setting aware.
If staff have a concern about a child, they will contact the Multi-Agency Safeguarding Hub (MASH).
If staff deem a child is at immediate risk they will contact the police on 999.
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